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We want every Solar Assist customer to maximize their savings; so we offer the best quality systems that last longer, perform better and save you more money in the long run.
We are so confident in the quality and performance of the systems we install that if an eligible system does not deliver the savings we promise, we will compensate you. That is our guarantee to you.
How does the Solar Assist Performance Guarantee work?
1. When you purchase a system, we include an estimate of how much energy your system will produce in the system documentation provided to you at installation.
2. If your system installation is not performing to the level we promised, then we will compensate you at a rate in accordance with the terms of the Solar Assist Performance Guarantee (See below).
In addition to our Performance Guarantee, we are also a founding signatory of the Clean Energy Council Solar PV Retailer Code Of Conduct; providing you even more peace of mind that your Solar Assist purchase has been a wise one.
To help break down the final barrier to many people going solar, Solar Assist offers a range of payment plan options to make it even easier for you to have a system installed; including zero down solar enabling you to “save as you go”.
So what are you waiting for? Our superior quality products, professional installers, best ever prices and a solid guarantee mean there’s no excuse not to make the switch today.
1. YOUR SOLAR
At the time we install your solar system we will provide you with your solar system’s site specific estimated yield in kilowatts per day averaged over a calendar month (Estimated Yield). The Estimated Yield is based on a 15 year data yield average and takes into account such things as the orientation and tilt of your roof.
We guarantee that the energy output of your Solar Assist solar system will meet or beat the Estimated Yield (Performance Guarantee). If it doesn’t do so you are entitled to compensation to put you in the position you would have been in if the output of the system had met the Performance Guarantee.
2. MAKING A CLAIM
If your solar system does not meet its Performance Guarantee you may make a claim against us. In order to make a claim against us, you must post, fax or email us, using the contact details set out below. In your notice you must provide: details of why you believe the Performance Guarantee is not being met (for example, data from your inverter showing the energy production of your system);
details of the compensation to which you believe you are entitled (for example, copies of your electricity bills);
a copy of your invoice, receipt or any other document which provides proof of purchase of the solar system from us; and
details of how we should contact you.
We will contact you within a reasonable time after receipt of your claim to discuss the performance of your solar system with you.
3. WHEN YOU ARE NOT ENTITLED TO A REMEDY
You are not entitled to a remedy when your solar system does not meet the Performance Guarantee due to something: you or someone else did or failed to do (excluding Solar Assists’ agents or employees), or beyond human control that happened after the system was installed at your premises.
Examples may include where:
someone other than a Solar Assist installer, contractor or other authorized representative installed, removed, reinstalled, repaired or modified the system; you have failed to keep vegetation trimmed so that the system receives as much sunlight as it did when it was installed by us; abnormal weather conditions occur which reduce the expected amount of sunlight being received by your system.
If we determine that there is a problem with your system but the problem is not a “major failure” (as defined in local consumer law) and is capable of being remedied, you must provide us with an opportunity to remedy the problem free of charge within a reasonable time.
If we determine that there is a problem with your system and the problem is a “major failure” or is not capable of being remedied, you are entitled to a choice of remedies in accordance with consumer law.
5. CONSUMER GUARANTEES
In addition to this Performance Guarantee, our solar systems and installation services come with further guarantees that cannot be excluded under local consumer law. Please note that in addition to the rights and remedies set out in this document, you may also have other rights and remedies available to you under the law.
6. CONTACT DETAILS
Solar Assist Address: Level 5, 7 London Circuit Canberra ACT 2601
Customer Service: 1300-883-972 (local call from anywhere in Australia) Email: firstname.lastname@example.org
The exclusive Solar Assist 30 year complete system and installation warranty is fully transferable, this industry leading extended warranty is above standard manufactures warranty.
American-made quality, reliability and durability. SolarWorld panels are widely recognized as the industry standard in quality – the result of the company’s commitment to research and development, quality materials and manufacturing excellence.
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